Frequently Asked Questions


Can anyone play at Heaps of Wins?

In order to play at Heaps of Wins, you must be at least 18 years of age.

How do I register?

Click on the Signup button above and fill in the forms required. You need to provide your email and password. You also need to provide a username. You must confirm that you are over 18 years of age. Click on free registration. You can also try to play our games in fun mode.

Where can I find my active bonuses and see how much I have left to wager?

Go to the "Cashier" page, click on COUPONS. Any active coupon codes will be displayed. Click on "See more details" to see the playthrough requirement and how much you have played/wagered.

Can I cancel my bonus?

Go to the "Cashier" page, click on COUPONS. Click on "Cancel Coupon." If you are still unable to cancel the bonus, contact our Support Team via Live Chat.


How do I make a deposit?

Click on the CASHIER/DEPOSIT NOW button in the header. If this is your first deposit you need to fill in the requested information first. You can make a deposit using any of our safe and secure deposit methods. A player can only make deposits to their account, and only with a credit card account issued in their name. Please also note that we will continuously add new payment options.

When will my deposit be credited to my gaming account?

Deposits will be transferred to your gaming account immediately. If you don't receive the money after all the required deposit steps have been completed, please contact our Customer Support at [email protected].

Can I make a deposit with a different Credit Card?

Yes, you can add the new Credit Card details when depositing.


How do I make a withdrawal?

Log in to your gaming account. Click on the CASHIER/DEPOSIT NOW button in the header, then click on ""Withdraw"". Fill in the the requested information then enter the amount that you would like to withdraw and complete your withdrawal. Please note that you would need to have a verified account in order to make a withdrawal request. Documents may be required to complete account verification.

Do you have a minimum withdrawal limit?

Yes, the minimum withdrawal is $100.

Why can't I make a withdrawal?

Usually, if you have an active bonus on your account, withdrawal can't be made. If you don’t have an active bonus, please contact our Support Team via Live Chat.

What is IBAN and Swift?

IBAN stands for International Bank Account Number, which you can use when making or receiving international payments. SWIFT is the international code of your bank. They make international banking transactions easier. If you are unable to find this information, please contact your bank and ask for assistance.

Player Account

How do I reset my password?

Enter your login email address and click ""Forgot Password"". Soon you'll receive a Forgot Your Password email. Click the link inside to create a new password.

Why didn't I get a verification email?

Please check your spam or junk folder. if you still can’t find the verification email, please contact our Customer Support at [email protected].

How can I change my personal information on my account?

Log in and go to ""My Account"". For some details, you will need to contact our Customer Support at [email protected].

How do I unsubscribe from promotional emails?

To unsubscribe from our Newsletters, click on the link at the very bottom of the newsletter you have already received. You can send an email to our Customer Support at [email protected].

Why didn't I receive promotional emails?

Please share your gmail account if you have one or create a new one and contact customer support for further assistance.